Terms and Conditions
DELIVERY
Under normal circumstances, goods ordered will be delivered within 2 to 5 working days. Customers should ensure a person aged 18 above to be present during the agreed delivery time slot to collect the alcoholic items. If no one accepts the delivery at the nominated delivery address on the delivery date and time slot, re-delivery service charges may be applied.
All orders are subject to confirmation of final availability and House of Fine Wines Ltd. reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in your order we will notify you by phone or email before your requested delivery date.
We offer free delivery (single location only) , for any purchase of 6 bottles and more (including mix cases).
We offer next day delivery for orders received on Monday to Thurday between 9:00am and 5:00pm to Hong Kong Island and Kowloon.
Orders received on Sundays or public holidays will be delivered the day following the next working day.
The delivery service is available from Monday to Friday between 8:00am and 8:00pm and Saturday morning from 8am to 12pm (excluding the first and second days of Chinese New Year).
Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time.
It is the responsibility of the customer to notify House of Fine Wines Ltd. immediately of any change to their delivery address.
For unsuccessful delivery due to incorrect address being provided or time change without 2 working days’ advance notice to us, customer will to be responsible for re-delivery charges.
We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.
Force Majeure·
The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Company.
PRICES & VINTAGES
All prices and vintages on this wine list are subject to availability. Prices are subject to change without prior notice particularly in case of major currency fluctuations. We will periodically update the price list with our latest information.
GOODS ACCEPTANCE / RETURN
You must carefully inspect all goods upon collection/delivery. If you consider an item to be faulty, you must contact our office immediately and return requests will only be considered for wine items. In any case, you must contact us within 2 working days after delivery with original invoice.
PAYMENT TERMS
Cash payment are accepted.
Post-dated cheques are acceptable and all cheques should be made payable to “House of Fine Wines Ltd”.
Cash and check deposit are accepted to the following HSBC account : 848-116372- 838.
Bank transfers can be made to the same account.
All product prices listed are in HK dollars.
We reserve the right to limit or decline any sales amount to our customer and change the payment method for any order when it is required.
All risks of the products shall pass to the Customer upon delivery but the products remain to be the property of the Company until full payment has been well received.
We reserve the right to amend the above trading terms and conditions without prior notice. Thank you for your kind understanding.
Under normal circumstances, goods ordered will be delivered within 2 to 5 working days. Customers should ensure a person aged 18 above to be present during the agreed delivery time slot to collect the alcoholic items. If no one accepts the delivery at the nominated delivery address on the delivery date and time slot, re-delivery service charges may be applied.
All orders are subject to confirmation of final availability and House of Fine Wines Ltd. reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in your order we will notify you by phone or email before your requested delivery date.
We offer free delivery (single location only) , for any purchase of 6 bottles and more (including mix cases).
We offer next day delivery for orders received on Monday to Thurday between 9:00am and 5:00pm to Hong Kong Island and Kowloon.
Orders received on Sundays or public holidays will be delivered the day following the next working day.
The delivery service is available from Monday to Friday between 8:00am and 8:00pm and Saturday morning from 8am to 12pm (excluding the first and second days of Chinese New Year).
Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time.
It is the responsibility of the customer to notify House of Fine Wines Ltd. immediately of any change to their delivery address.
For unsuccessful delivery due to incorrect address being provided or time change without 2 working days’ advance notice to us, customer will to be responsible for re-delivery charges.
We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.
Force Majeure·
The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Company.
PRICES & VINTAGES
All prices and vintages on this wine list are subject to availability. Prices are subject to change without prior notice particularly in case of major currency fluctuations. We will periodically update the price list with our latest information.
GOODS ACCEPTANCE / RETURN
You must carefully inspect all goods upon collection/delivery. If you consider an item to be faulty, you must contact our office immediately and return requests will only be considered for wine items. In any case, you must contact us within 2 working days after delivery with original invoice.
PAYMENT TERMS
Cash payment are accepted.
Post-dated cheques are acceptable and all cheques should be made payable to “House of Fine Wines Ltd”.
Cash and check deposit are accepted to the following HSBC account : 848-116372- 838.
Bank transfers can be made to the same account.
All product prices listed are in HK dollars.
We reserve the right to limit or decline any sales amount to our customer and change the payment method for any order when it is required.
All risks of the products shall pass to the Customer upon delivery but the products remain to be the property of the Company until full payment has been well received.
We reserve the right to amend the above trading terms and conditions without prior notice. Thank you for your kind understanding.